Privacy Policy
1. Introduction
This Privacy Policy explains how Scale Smart 365 (“we,” “our,” or “us”) collects, uses, stores, and protects personal information when individuals interact with our AI-powered services, website, forms, automations, and communication tools. We are committed to transparency, data protection, and responsible use of AI technologies.
By using our website, submitting a form, or interacting with our AI systems, you consent to the practices described in this policy.
2. Information We Collect
Information You Provide Directly
Name
Email address
Phone number
Property address
Details submitted through forms, surveys, or chat interactions
Any documents or media you upload
Information Collected Automatically
IP address
Device information
Browser type
Usage data
Cookies and tracking technologies
AI Interaction Data
When you interact with our AI agent, we may collect:
Chat transcripts
Voice recordings (if applicable)
Automated insights generated by the AI
Behavioral patterns used to improve service quality
3. How We Use Your Information
We use personal information to:
Provide real estate support and automation services
Respond to inquiries and customer requests
Improve website performance and user experience
Train and enhance AI models (with privacy safeguards)
Send updates, notifications, or service-related messages
Maintain security and prevent fraud
Comply with legal obligations
We do not sell personal information.
4. Communication Consent
By submitting your information through our website or AI agent, you consent to being contacted by:
Phone
Email
SMS/text message
Automated or AI-assisted communication tools
You may opt out at any time by replying STOP to text messages or emailing us at [email protected].
5. How We Share Information
We may share information with:
Service providers assisting with hosting, analytics, or automation
AI platforms used to deliver our services
Legal or regulatory authorities when required
Business partners involved in fulfilling your request
We never share information for marketing by third parties.
6. Data Protection & Security
We implement industry-standard safeguards to protect your data, including:
Encryption
Secure servers
Access controls
Regular audits
However, no system is 100% secure, and we cannot guarantee absolute protection.
7. Your Rights (GDPR & CCPA)
You have the right to:
Access your personal data
Request corrections
Request deletion (“Right to be Forgotten”)
Opt out of data sharing
Request a copy of your data (“Data Portability”)
Limit or restrict processing
Opt out of automated decision-making
8. Data Retention
We retain personal information only as long as necessary to:
Provide services
Meet legal requirements
Resolve disputes
Maintain business records
9. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from minors.
10. Updates to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date will reflect the most recent revision.
11. Contact Us
For questions or privacy requests, contact:
.